Service Encounter Journal and Analysis Personal Statement

Service Encounter Journal and Analysis - Personal Statement ExampleI stopped at this convenience store to buy fuel and get a newspaper. I was heterogeneous with an employee at the check-out register. My general satisfaction is measured at 2, because the demolish was upset when I misspoke about how much specie I had, so she had to cancel the transaction on her register. Although I apologized for causing her the extra work, she did non note appeased, and made a remark to her coworker about it as I left. I am definitely not going to purchase from them again (score of 1).I visited this store to pick up a few groceries and had 2 interactions with employees one directed me to the right part of the store to find cake mix, and the cashier rang up my purchase. My overall satisfaction is rated at 7, because the employee who directed me completely stopped what he was doing to talk, made warmness contact, and appe atomic number 18d pleased to help. Also, the cashier let me use the speci al discount card they keep for customers who forgot theirs. They were professional and efficient, so I result definitely return (score of 7).My object in visiting the affirm was to purchase two savings bonds. The bank uses tellers to complete such transactions. My overall satisfaction is rated at 2, because the teller clearly did not want to point this lengthy business. I wrote down important information for her, but she copied it incorrectly into the computer, so it had to be changed. I only had time to buy one bond, and then had to leave because I was going to be of late for another appointment. Perhaps I could suck come in the middle of the morning when the bank was not so busy. The teller could have been more efficient and not shown her displeasure. Still, my accounts are there, so I rate my likelihood to return at 7. Journal Entry 5 week 5Firm Bills groom ShopType of Service Personal careMy hair was getting long, so I visited the line for a trim. Employee involvement ca me from the person who greeted me and the barber who cut my hair. My overall satisfaction is rated at 4. I authentic a good haircut at a good price, but it took a very long time. The barber should have kept working while he talked to me, but instead, liked to stop and pass eye contact for every sentence I could have asked the barber to work faster, or he could have sensed that I felt it was taking too long. My likelihood of returning is rated at 1. There are other shops in town.Journal Entry 6Week 6Firm Nationwide indemnity Co.Type of Service Auto and home insuranceIt was time to make my car insurance payment, and I dealt with a representative who accepted my check and gave me a receipt. She also set me up for electronic fund transfers. My overall satisfaction is rated at 6, because she was quick, efficient, and courteous. There was nothing she or I could have done to make the transaction better. My likelihood of returning is rated 7. They have earned my business and loyalty.Jour nal Entry 7Week 7Firm US Postal ServiceType of Service Package deliveryI had to ship a large package, and the