Tqm Syllabus

DEPARTMENT OF BUSINESS MANAGEMENT ST JOSEPHS PG COLLEGE building block PLANNER NAME OF THE LECTURER K. Srivani CLASS MBA II YEAR I SEMESTER SUBJECT TOTAL QUALITY MANAGEMENT UNIT ITQM record & EVOLUTION TOPIC CONTENT throw CHAPTER & PAGE numbers pool NO OF HOURS TEACHING METHODOLOGIES/AIDS Connotations of feeling commentarys native whole step direction Dale Besterfield Pages 2 censure Method Brainstorming/Quiz Awareness 13-20 Teaching assistant PPT-Intro caliber Framework character reference Equation Q=P/E Dimensions of Quality Product-Garvins Nine Dimensions Features Conformance Total Quality Management Dale Besterfield Pages 1 chitchat / preaching PPt etc. 21-27 usefulnesss The P-C-P orderl Peripheral-Core-Pivotal Characteristics Model. TQM in the wait on sphere R P Mohanty Pages 59-60 and 82-84 The Concept of TQM and Brief History Total Quality Management Dale Besterfield Pages 1 peach / interchange PPt Evolution of TQM sexagena rian and New Cultures 15-17 and 21-22 The Story of Gurus from Shehwart,- Deming to Ishikawa Modern Systems/ half a dozen sigma TQM Fundamentals Inspection, SQC, QA & The inspection era Total Quality Management Dale Besterfield Pages 212 vex / parole PPt TQM Conventional QM The Statistical QC proficiencys expanded to 2nd and tertiary chapters thick Cases and Examples with citations of TQM /TQM unstable hail General Quality references, Industry Practices exemplary Organisations Prevention of Defects proactive Approach Quality Assurance & TQM QM and TQM customer Supplier focusCustomer Definition Total Quality Management Dale Besterfield expanded2 Lecture / banter PPt in QM Internal external Customer to 2nd , 3rd & 4th chapters summary Cases and Examples with citations of TQM Benefits and be TQMSupplier partnership General Quality references, Industry Practices exemplary Organisations Historical PerspectivesVendor Management Ch 7 f or Costs Chapter 1 for Benefits and Obstacles Benefits Costs Inspection sequence QC Era to Q A Era Modern Dimensions Quality System Awards &System Concepts Total Quality Management Dale Besterfield expanded3 Lecture / password PPt Guidelines Quality systems to 7th chapter Pages 203-218 Cases and Examples with citations of TQM MBNQA- ISO EFQM QMSISO 9000-14000-EMS tenth Chapter Summary exemplary Organisations Malcolm Balridge-Criteria EFQM-Downloads EFQM Model General Quality references, Industry Practices ISO examine UNIT II TOOLS OF TQM TOPIC CONTENT news CHAPTER & PAGE NUMBERS NO OF HOURS TEACHING METHODOLOGIES/AIDS beat Tools Check Sheets Implementing Quality Ron Basu Chapter 5 pages-64-73 2 Lecture / intelligence PPt Histograms All are covered against Purpose, When to Use, How to Cases and Examples pull out Charts Use, Basic Steps-Final thoughts- Pitfalls if some(prenominal) PracticalIndustry examples are also taken f or Scatter Diagrams soma room demo/display Cause & Effect Diagram euphonyment Tools Pareto epitome Implementing Quality Ron Basu Chapter 5 pages-76-84 1 Lecture / word PPt keep Process Capability Measurement. Cases and Examples Analytical Tools Process Mapping Implementing Quality Ron Basu Chapter 6- pages-88-1032 Lecture / news PPt Regression Analysis Cases and Examples RU/CS Analysis basketball team Whys OEE Improvement Tools Kaizen 100 Methods for TQM Gopal Kanji and Asher 2 Lecture / word PPt JIT- Quality Circles various-respective pages for the listed method Cases and Examples Force Field Analysis Student presentation Five ys Control Tools Gantt Chart Implementing Quality Ron Basu Chapter 8- 2 Lecture /Discussion PPt Network Diagram pages-136-141 Cases and Examples Radar Chart PDCA Milestone Tracker realise value management UNIT III TECHNIQUES OF TQM TOPIC CONTENT BOOK CHAPTER & PAGE NUMBERS NO OF HOURS TEA CHING METHODOLOGIES/AIDS QuantitativeTechniquesFailure Mode Effect Analysis Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt Definition probability of failure estimation pages-148-151 Cases and Examples Reliability Index TQM Besterfield Ch 14 summary All are covered against Purpose, When to Use, Formula example How to Use, Basic Steps-Final thoughts- Pitfalls if any Quantitative TechniquesStatistical Process Control Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt SPC Category, Mean, Standard Deviation, pages-152-156 Cases and Examples USLLSL-Controls Quantitative TechniquesQuality Function Deployment -QFD Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt Capturing Customer Expectations House of Quality pages-157-162 Cases and Examples Matrix TQM Besterfield- Ch 12 summary Quantitative TechniquesDesign of Experiments Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt DOE Interro gating the Process, Fisher and Taguchi pages-162-168 Cases and Examples approach TQM Besterfield Ch 19 Quantitative TechniquesMonte Carlo Technique Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt MCT random Walk pages-179-185 Cases and Examples Random Number Generation qualitative Techniques Benchmarking Implementing Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt Internal, competitive, Functional, setting standards- pages-179-185 Cases and Examples world class TQM-Besterfield-Ch 8 Qualitative Techniques Balanced bill Card Implementing Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt Kaplan Norton model pages-190-196 Cases and Examples Framework-strategic Objectives to KPI Qualitative Techniques Sales & Operations Planning Implementing Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt MRP II concepts Master Prod schedule pages-203-207 Cases and Examples Qualitative Techniques Kanban and Activity base Costing Implementing Quality Ron Basu Chapter 10- 1 Lecture /Discussion PPt pages-203-207 Cases and Examples Taguchis Methods Quality Loss Function Total Quality Management Dale Besterfield Chapter2 Lecture /Discussion PPt Orthogonal Arrays 20 page 573- 629 Cases and Examples Signal to Noise dimension Nominal, Target, smaller Larger the Best, Parameter Design, Tolerance Design UNIT IV SIX SIGMA TOPIC CONTENT BOOK CHAPTER & PAGE NUMBERS NO OF HOURS TEACHING METHODOLOGIES/AIDS The Concept of hexad Sigma Six Sigma statistical logical implication Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Focussed methodology Cases and Examples Objectives of Six Sigma Defect Free Lean SS Greg Brue Six Sigma for Managers 2 Lecture /Discussion PPt framework of Six Sigma Across all Functions Cases and Examples Performance Based Six Sigma Organisation Model of Organisation Greg Brue Six Sigma for Managers 2 Lecture /Discussion PPt Roles & Responsibil ities Role Clarity- types Cases and Examples Cost/Benefits Cost, Benefits Optimisation Effective Methodology Six Sigma problem Solving Methodology Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Approach Example Problems Cases and Examples Cases DMAIC Model Define Implementing Quality Ron Basu Chapter 9- 1 Lecture /Discussion PPt Six Sigma Metrics Measure analyse pages-168-173 Cases and Examples Improve, Control Cost of silly Quality(COPC)Costs Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Preventive Cases and Examples nutrition DPMO-first pass yield 3. 4 DPMO Greg Brue Six Sigma for Managers 1 Lecture /Discussion PPt Interpretations Cases and Examples UNIT V TQM IN SERVICE SECTORS TOPIC CONTENT BOOK CHAPTER & PAGE NUMBERS NO OF HOURS TEACHING METHODOLOGIES/AIDS Implementation of TQM in benefit Quality measure TQM in the serving Sector 2 Lecture /Discussion PPt service Organisations Proposal R P Mohanty Ch apter 7 Pages- 246-268 Cases and Examples Proposed System Checklist Framework for improving Gronross servQual model, Moores model, Service TQM in the Service Sector 1 Lecture /Discussion PPt Service Quality Journey model, caregiver quality Model etc R P Mohanty Chapter III Pages- 63-84-Summary Cases and Examples Model to Measure Service Parameters TQM in the Service Sector 2 Lecture /Discussion PPt Quality Analogy R P Mohanty Chapter VI Pages- 205-214-Summary Cases and Examples measurement TQM in Health Care ServicesCase Study TQM in the Service Sector 1 Lecture /Discussion PPt Model construction R P Mohanty Chapter IX Pages- 340-369-Summary Cases and Examples TQM in Hotels Case study TQM in the Service Sector 1 Lecture /Discussion PPt Model Construction R P Mohanty Chapter VI Pages- 215-233-Summary Cases and Examples TQM in Financial Services Banks TQM in the Service Sector 3 Lecture /Discussion PPt Investment company R P Mohanty Chapter X Pages- 371-400-Summary Cases and Examples Mutual Funds QP Discussion Discussion 1 TOTAL HOURS FOR COMPLETION OF SYLLABUS 12+9+11+9+12 53 Assignment Questions as part of Internal tag from all the units . Previous year question paper Discussion in class room Presentations of students of companies following six sigma quality standards. Presentation of students on ISO certification and the companies involved in quality analysis and certification. K. SRIVANI DIRECTORPRINCIPAL